Terms & Conditions

PRIVACY AND COOKIE POLICY

Museark respect your privacy and would never pass information you give us onto a third party. When placing your order the information you give us will only be used to process your order as quickly and efficiently as possible. We may retain any information you provide on this website and we may use this to notify you of any relevant products we are offering. You will always be given an op out option when processing your order and any emails we send will have an easy op out link.

These terms will always be published on our website on this link for future reference and you can save a copy of these terms to your computer for reference at any time. .

INFORMATION WE COLLECT

In order to make a purchase you will need to register your details. You will be required to provide us with your contact details and certain other information which help with the delivery of your order. We use Google analytics to track certain information such as the users geographical location and method by which a user arrived at our site. We are not able to personally identify individuals from this information.

COOKIES

Cookies are vital to an on-line shop. Museark currently use 'Essential Cookies' These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled. Other Cookies can be enabled however, in order to do so please click on the settings button on the Cookie banner as it appears. 
 

CUSTOMER COMPLAINTS

We aim to deal with complaints quickly and efficiently. In the first instance please direct any complaints to either mark@museark.co.uk. Complaints will be responded to within 3 working days.

Terms and Conditions

Museark do not restrict your rights as a consumer and there are no terms and conditions which restrict your statuary rights under the Consumer Contracts Regulations 2013

Payment

Orders placed via our site using debit or credit cards will have the payment amount debited to the customers card at point of purchase. Our site will not take an order if the product is not ready to ship within 5 workings days. Should we be unable to locate the stock or not be satisfied that the condition of the stock is acceptable then the customers will be contacted and advised. At this point the payment can be refunded immediately or left if the customer is willing to wait until the goods are available for dispatch. The vendor accepts 30 days credit terms from recognised educational establishments but that in such cases the goods remain the property of Museark until such payment is received.

Delivery

Museark shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product pages the availability lines we sell are clearly shown and the website will only allow stock items to be ordered. Museark reserve the right to part ship should for some reason part of an order not be available.  

 

Goods Damaged in Transit

Any shortages or damage must be reported to Museark within 24 hours or next working day from the delivery date. Museark will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense. Museark cannot accept responsibility for damage reported after 24 hours after receiving the goods.

Cancellation of Orders

The customer has a statutory 14 day cooling off period from the day on which they receive the goods. During this period return requests can be made by email and the Vendor will issue a returns number. Goods must be packed in the original packaging and ideally in the same outer packaging or if not available a suitable box to protect the goods on the return journey. Museark is not responsible for damage caused by in adequate packaging and any refund may be reduced if the goods are returned either not in the manufacturers packaging or damaged. Goods will be returned at the customer’s expense.

Some items are only eligible for cancellation if returned to us unused and sealed. These items include

  1. Harmonicas

  2. Software

  3. Earplugs

  4. Mouthpieces and reeds

Museark may cancel any order placed by a customer if we are no longer able to supply the product or we suspect the transaction to be fraudulent.

Defective Goods Within Warranty

All products carry a one year warranty unless otherwise stated.  If the item becomes defective within one month of delivery then Museark will arrange collection and repair entirely at our cost. If the product cannot be repaired then the product will be replaced. If the item becomes defective within the warranty period but after 30 days, then the conditions are the same but the customer has the responsibility of returning the product to Museark. The manufacturers warranty does not include items that become defective due to misuse or accidental damage. On inspection should we find that the fault is not covered by the manufacturers warranty then the goods will be returned at the customers expense.